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Tada Loyalty & Customer Retention Blog

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7 Unique Digital Campaigns Used by FMCG Brands to Engage with Their Customers

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Digital campaigns Used by FMCG (1)

The relevance and advantages of digital marketing for the Fast Moving Consumer Goods (FMCG) industry are already evident. More and more consumers choose to shop for FMCG products on digital platforms from their homes rather than visiting physical stores. The COVID-19 pandemic has also accelerated this trend.

The rise of social media use has influenced the way companies reach and engage their customers. Although traditional approach from offline media can still do the work, but digital campaigns can do wonders, too.

Many local and global FMCG companies have adapted their communication strategies to reach better customer base and build better persona for their branding. They have started to utilize social media to promote specific digital campaigns to reach wider audience and spread positive messages about their products and create brand stickiness.

Digital campaigns Used by FMCG (2)

Here, we have summarize seven creative digital campaigns that were used by FMCG brands to engage with their customers and build better awareness.

1. Gain consumer trust through "Life in Our Organization"

L'Oréal used this strategy to gain customer trust and loyalty by showing them the people's lives behind the company. With the hashtag #lifeatloreal being shared on social media, L'Oréal wanted to show the real-life of their team.

This strategy also shows the process of making the product and its people. In addition, #lifeatloreal is also used to introduce their company culture.

Through this strategy, L'Oréal wanted to pass the message about the credibility of their team members and products, so the customers don't have to hesitate to use their products.

2. Reach more potential customers through "The Power of Content Marketing"

Most people understand the value of content as something that stands alone. But there is much long-term value out of it if used properly.

Displayed content must be valuable and relate to the most profitable consumers. Or you can create specific content marketing strategies to capture the attention of your potential customers.

Take Dove as example. Dove's own website has a beauty tips section where they don't always write about hair, but also other beauty tips that serve as beneficial contents that women need. 

Through this strategy, Dove wants to capture the attention from women, who are their main consumers, with educational contents that can be helpful for women in general while promoting their products.

3. Leverage public figure through "Influencer Marketing"

One of the most recent ways to market your products digitally is by doing influencer marketing. There are internet celebrities who review and recommend products to earn an income. They have a large followers base and can persuade those followers to buy a particular product.

For example, Pepsi used influencers for its Emoji product line using the hashtag #SayItWithPepsi to get more engagement. Bio&Me markets its granola through TheLittlePlantation on Instagram. FIJI water created a #bodyworewhat campaign with Instagram influencers. In Indonesia, cosmetic products also use public figures as their marketing funnel, namely MS Glow as example.

4. Master the search through engaging "Branded Hashtags”

We can't deny that hashtags are the important parts of social media and can be leverage to support your business by making branded hashtags.

Effective branded hashtag campaigns will give sense of belonging to the followers because they can use the hashtags freely, tag themselves in their post and immediately become the part of your campaign.

There are many examples of successfully branded hashtags from FMCG companies. For example Indomie (#SiapIsiSemangatmu), The Pucuk (#SegerinDimanaAja), Milo (#EnergiUntukMenangEveryDay), Chitato (#LifeIsNeverFlat) and many more.

5. Winning consumers' hearts through CSR programs

CSR programs offer the opportunity to support charities that contribute for the community. By doing so, the company will be able to show their customers or potential customers that they are contributing to a social cause and adopt a values-based approach to business.

It is essential for customer engagement because today's customers increasingly seek information about business values ​​and their responses to social issues as one of things that affect their buying decisions.

On average, large FMCG companies already have CSR programs, such as Unilever, Wings Indonesia, Sidomuncul, and Suntory Garuda.

6. Celebrate creativity through "IG Filter Competition"

Instagram opens up filter creation to the public with its Spark AR Studio. Since then, filter users have flooded stories on Instagram. While still popular with younger users, filters are still an exciting thing, and many brands choose to create their own to promote their campaign or specific products.

The FMCG companies can ride this wave of using filter to increase engagement with your consumers, too. Try creating a simple competition to create a filter for your product as Downy did. 

7. Campaign to spread kindness

Tackling the world's problems is too big a mission for one brand, but start with doing something within the community can give positive impact to brand's image. Today's customers are quite sensitive with social issues too and they are looking more fondly at brands that bring awareness to spread kindness through campaigns or initiatives. 

And there are many FMCG brands in Indonesia that try to choose this rout. Take Pepsodent from Unilever as example. They had the campaign called #PahlawanSenyum where they'll donate 1,5% of their profit to support orphans' oral health in Indonesia. 

Creating buzz with messages that close to customers' heart like this will give both positive impression to the brand as well as getting more purchase because customers want to be part of the kindness movement, too. 

The Takeaway

As you can see, the strategy used by FMCG brands for digital campaigns can be very creative in their presentation and draw closer line to the consumer personally. It is time to adapt to digital life and reach customers directly through every possible touch points.

Stay connected with your audience and adopt the latest digital marketing trends to stay relevant. Sometimes, help from experts in this field can also be beneficial.

Tada can help you to engage better with your loyal customers to develop better relationships with them. We have customer loyalty program for B2C and B2B customers with wide selection of solutions to support your business goals.  Request our free demo now to know more how Tada can help you solve your pain points in retaining your customers.

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Nuraini
By Nuraini

Content marketing specialist

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